Order Processing and Shipping

Our suppliers are located in Texas, Florida, Georgia, California, Montana, North Carolina, and New York. We ship directly from the supplier to you. If your item is in stock, we will charge your credit card and dispatch the order within 3-10 business days. We use UPS, FedEx, USPS, DHL, and other carriers for larger items requiring LTL (Less-than-truckload) shipping. Delivery times vary by carrier. Should any delays arise, we will inform you and update your expected delivery time. You will receive a tracking number via email within 24 hours after your order ships. If you don't receive tracking information within this timeframe, please contact us at orders@barnhilldesks.com or use our online chat.

 

Delivery Options:

 Standard Shipping

• Ground shipping (Via Fedex, UPS, DHL is free across the contiguous US (excluding Alaska and Hawaii).
• We do not offer international shipping.

 White Glove Delivery Options (LTL and larger freight)

• Curbside (Liftgate): The carrier will deliver your item to the nearest accessible curb outside your location. This service is free.
• Threshold: Delivery to the first dry area like a garage or covered porch. This service is also free. 
• Room of Choice: Delivery to any room, up to two flights of stairs, for $100.
• Package Removal: Includes Room of Choice delivery plus package disposal for $200.
• Assembly: Includes Room of Choice delivery, package removal, and light assembly for $250. This premium service ensures your furniture is set up exactly where you want it without any hassle. 

 

Insurance and Peace of Mind

Your items are fully insured from our warehouse to your doorstep. If any item is damaged during transit, we cover the replacement costs.

 

Damages and Returns

Upon delivery, please inspect your items immediately. If any damage is found, take photos and report it within 60 business days to qualify for a replacement or adjustment. See our Return Policy. For LTL shipments, note any damages on the bill of lading. Keep all packaging until the item is confirmed in good condition. Our insurance covers these incidents, and we aim to resolve claims within three weeks.

If you need to return an item, please refer to our return policy. Orders cannot be canceled or redirected after shipping. Do not refuse delivery of undamaged goods as this may incur restocking fees and shipping costs, and may affect your eligibility for a refund. 

For any issues upon delivery, contact us at (833) 280-8301 or returns@barnhilldesks.com for prompt resolution. We strive to ensure a flawless shopping experience from beginning to end.